The
Enterprise Distributed Technologies website offers a rich forum for discussion of topics
related to edtFTPnet/Free. It is fully searchable and contains advice and
answers to many issues that developers have faced when using this
library.
If
you are trying to resolve a problem please search the forums to see if the issue has already
been resolved. Also read How
to diagnose
problems.
If you are unable to find a solution, or suspect you have found a bug, you can post your problem or question on the
forums.
For a faster response than the forums, contact us directly as outlined below.
How to contact support (for customers)
Customers (i.e. those who have purchased a source license) may e-mail support at support@enterprisedt.com. When
emailing support with a problem, always include the following:
- a
stack trace (if an exception is being
thrown)
- the
section of the log file that illustrates
the problem (see How
to set up logging)
- the
type of server you are accessing (include the version if possible)
- the version of edtFTPnet/Free you are using
Please
include as much information as possible; it will save us emailing you
to ask for it.